Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions (FAQ) page! Here you will find answers to the most frequently asked questions of our customers and visitors. Our goal is to provide you with as much information as possible and to help resolve any concerns as quickly and efficiently as possible.

If you cannot find the answer to your question or if you have additional questions, contact us and we will answer you.


How to prepare a biofireplace for use?

  • Check that the fireplace is securely placed on a stable surface.
  • Add the desired amount of pebbles to the fireplace.
  • Make sure there are no flammable materials or sources of ignition around the fireplace.

How to use biofuel?

  • Carefully and slowly add the desired amount of biofuel to the fireplace.
  • Add enough so that the pebbles are not covered, otherwise the burning time may be shortened.
  • The burning time depends on the amount of liquid (100 ml. burns for about 60 min.)
  • Carefully ignite the liquid with a longer burner and keep the burning area free of flammable materials.
  • Do not allow children or persons unable to protect themselves to be near a burning fireplace.
  • Do not move the fireplace while it is burning or until the fireplace has cooled.

How to extinguish a biofireplace?

DO NOT BLOW! To extinguish, put the lid on or wait for the fireplace to extinguish itself.

Can fireplaces be washed in water?

Yes. Our fireplaces are waterproof, so they can be washed if necessary.

Can the cover be used as a fireplace tray?

It is possible if you do not plan to extinguish the fireplace before it extinguishes itself.